General

Statement of Commitment

The ALLCAN Logistic Services Ltd is committed to ensuring that for both employees and members of the public, including individuals with disabilities, can access our organization’s goods, services, facilities, and information. We know that some people may have unique barriers that make it hard for them to participate fully in everything we offer. We are dedicated to identifying and removing these barriers to ensure that everyone has the same opportunities to access our organization.Barriers not identified in ouraccessibility plan will be addressed when we become aware of them.This accessibility plan outlines our commitment to accessibility and our plans for improving accessibility over the next 3 years.

Contact Information & Feedback Process

We welcome all feedback from our employees, from members of the public about accessibility and about this plan. Feedback can be submitted anonymously. We are committed to reviewing the feedback and toaddressing any and all barriers identified.

You can submit feedback about accessibility in many different ways:

– By email:joezhou@allcan.net

– By phone: 604-207-0600 (Joe)

– In-person and / or by letter: 11500 River Road, Richmond, BC, V6X1Z7

Alternative formats

You can request alternative formats of this plan, and a description of our feedback process by contacting Senior Manager atkennethkwok@allcan.net

We will provide the following alternative formats within 15 days of the initial request:

  • Print
  • Large print (increased font size)

 

Definitions

This plan uses these definitions:

Accessibility:

The design of products, devices, services, environments, technologies, policies, and rules in a way that allows all people, including people with a variety of disabilities, to access them.

Barrier:

Anything that might hinder people with disabilities’ full and equal participation. Barriers can be architectural, technological, attitudinal, based on information or communications, or can be the result of a policy or procedure.

Disability:

Any impairment, or difference in physical, mental, intellectual, cognitive, learning, or communication ability. Disabilities can be permanent, temporary, or can change over time.

 

Areas Described under Section 5 of the Accessible Canada Act

General

  • Work to create a more understanding and empathetic work culture.
  • Address any complaints or concerns related to accessibility in a timely and respectful manner, open files forreported cases, and take follow-up steps to improve accessibility based on feedback received.

 

Employment

  • Hire or appointan accessibility coordinator
  • Review and update existing Human Resource policies fromequity, diversity, and inclusion perspectives, help remove barriers to accessibility in the employment area.

 

Built environment

  • Develop a plan for making longer-term changes to the accessibility of the built environment
  • Considering accessibility when we purchase furniture and other items for our spaces.
  • Install an accessible washroom
  • Install ramps, stairlift, or other aid equipment where possible to ensure that all areas of the building are accessible to individuals with mobility impairments.
  • Install automatic door openers, lever door handles, and other accessibility features to make it easier for people with disabilities to enter and exit the building.
  • Ensure that signage is clear and easy to read, with large fonts and high contrast colors to accommodate individuals with visual impairments.
  • Tactile and braille signage will be provided at all washrooms. They should be mounted at a maximum height of 1500 mm and should be provided on the latch side of the door.
  • Implement directional tactile walking surface indicator from the crosswalk, the indicator will lead people to enter the building and exit the building

 

Information and communication technologies (ICT)

 

Communication, other than ICT

  • All emergency signage will be reviewed and approved to conform to applicable standards.
  • Ensure that all signage is available in alternative formats, such as braille, accessible fonts, font sizes, color contrast, to accommodate individuals with visual impairments.
  • Train our staff how to communicate well with people with disabilities, including giving clear instructions and avoiding complicated language, and keep a record of the dates of training and the individuals who received the training.

 

Procurement of goods, services and facilities

  • Ensure the goods and services being procured are accessible and usable by everyone, including persons with disabilities.

 

The design and delivery of programs and services

  • Documents are available in alternate formats like large print or braille upon request
  • Appoint or hire an accessibility coordinator help with customer services

 

Transportation

  • As we do not offer transportation, this pillar is not addressed in this plan.

 

Consultations

We consulted people with disabilities to prepare this plan. This includes:

 

Conclusion

This Accessibility Plan aims to identify necessary steps for Allcan to create a barrier-free environmentfor both employees and members of the public, including individuals with disabilities. We will keep improving accessibility by implementing this plan over the next 3 years, resulting in a significant, positive difference.

 

Feedback and Monitoring

We will establish feedback mechanisms to allow people with disabilities to provide feedback on our accessibility plan and to report any ongoing barriers. We will monitor our progress towards meeting the goals outlined in our accessibility plan and will review and update the plan as needed.

  • Provide accessible ways for customers to submit feedback (e.g. completing a feedback formlocated at our office counter; in person by speaking to a manager, sending a letter by mail, by phone or email)
  • Guarantee that all feedback gathered is analyzed. All feedback will be sorted and review. Customer can expect to hear back within 15 business days.

We welcome your inquiries and feedback about accessibility and our efforts at meeting the requirement of The Accessible Canada Act (ACA).